Plan with confidence
Answers before you arrive.
Clear information about booking, our properties, travel and support in Whistler.
Browse the answersFrequently asked questions
Start with the essentials.
Policies and inclusions can vary by property. Your quote and rental agreement are the final reference for your reservation; if anything is unclear, ask before booking.
Booking your stay
How do I choose the right property?
Tell us your dates, group size, preferred area and must-have features. We will narrow the collection to homes that genuinely fit.
What is included in the advertised rate?
The final quote confirms the rental rate, applicable taxes, fees and any optional services. Review it before confirming the reservation.
What are the payment and cancellation terms?
Terms can vary by property, season and booking dates. The exact schedule and cancellation policy are shown before you commit.
Can I request early check-in or late check-out?
Yes, but approval depends on housekeeping, maintenance and adjacent reservations. Ask in advance and we will confirm what is possible.
Can I bring a pet?
Pet policies are property-specific. Tell us before booking so we can show you suitable homes and confirm any conditions or fees.
The properties
Are all homes ski-in/ski-out?
No. Every listing explains the actual ski access and location. We can also compare drive times, walking access and shuttle options.
Are hot tubs, air conditioning and parking standard?
No. Amenities differ by home. Check the property page or ask us to confirm anything essential before booking.
Can I host an event or gathering?
Only with written approval. Occupancy, visitors, noise and event rules protect the home and its neighbourhood.
Can you help with accessibility or mobility needs?
Yes. Tell us exactly what is needed and we will identify homes with the most suitable entry, stairs, bedroom and bathroom layout.
Travel & arrival
How do I get to Whistler from Vancouver or YVR?
Private transfers, scheduled coaches and rental vehicles are the usual options. We can help you compare them for your arrival time and group size.
Do I need a car in Whistler?
It depends on the neighbourhood and your plans. Some homes are walkable or shuttle-served; others are easier with a vehicle or driver.
How does check-in work?
We send property-specific arrival instructions before your stay, including access details and the local contact for assistance.
Do I need winter tires?
Winter driving requirements apply on many B.C. routes. Confirm the current rules and make sure any rental vehicle is properly equipped.
Concierge & support
What can your concierge arrange?
Depending on availability, we can help with airport transfers, private chefs, provisioning, equipment rentals, childcare and Whistler experiences.
When should I request concierge services?
As early as possible, especially for festive dates, school holidays and popular winter weekends.
Who do I contact during my stay?
Your arrival information includes the correct local contact. Please report property problems promptly so the team can respond.
What if something is not working at the home?
Contact the local team using the details in your arrival information. We will assess the issue and coordinate the appropriate response.
Still need help?
Ask our Whistler team.
Tell us what you are planning and we will point you in the right direction.
